I ordered from Reefs2go several times and never had any issues with them, when I order I normal order pods and they have some of the biggest healthy pods out there. One thing I have learned in this hobby is everyplace around has made someone unhappy at one time or another, it happens we are dealing with live animals and stuff will die. if they are working with you to credit you then they are doing everything right. It sucks that others have had a not so good experience with them, but believe me if you listen to everyone, you wont have anywhere left to shop. lol