Ohio Reef
Reef Discussion => Experiences => Topic started by: mtamorrow on May 31, 2016, 16:28:28
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Just thought I would share this. The magnet on my grazer rusted out inside my tank. I don't think it did any real damage. At least I haven't seen anything bad happen. Anyway, sent this pic to IM customer service and they are sending a free replacement. I think it's good to share the good service stories as much as the bad ones(https://ohioreef.com/proxy.php?request=http%3A%2F%2Fuploads.tapatalk-cdn.com%2F20160531%2F47e9ddd14ce800af66a4cf005b247fd1.jpg&hash=83ca91aa8205dce8263369218d70ce0c045ac5c4)
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Awesome they took care of you like that!
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This product has been failing for years with rusted magnets doing who knows what damage to livestock. They know it is a problem but don't fix it.
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Hmmm. Thanks for that info Brian. Think a bead of super glue gel may help seal it better?
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It's odd that this should just come up, I just had my Defroster from IM break in the same manner (rusting under the magnet). Suggestions for fixing this would be greatly appreciated here as well.
On another note, I've had to call IM twice in the last couple months, once for the Defroster, and a second time because the clamp that holds the light onto the tank broke. Their customer service is great, when you can get a hold of them.
Jordan
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It's odd that this should just come up, I just had my Defroster from IM break in the same manner (rusting under the magnet). Suggestions for fixing this would be greatly appreciated here as well.
On another note, I've had to call IM twice in the last couple months, once for the Defroster, and a second time because the clamp that holds the light onto the tank broke. Their customer service is great, when you can get a hold of them.
Jordan
I have always contacted them via e-mail and get a response within and hour. My Ghost skimmer started making a rattling noise. sent them a 10 second video with sound and they put a new impeller in the mail the same day.....now its quiet again. I think e-mail works best with them.
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That it could. My problem is that I don't have receipts for any of the items I have gotten. You are more than likely right that email is quicker.
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