Not sure about the one in springfield, but the one here on smithville rd sucks.
I went there the first day to pick up a valve for my air pump, and saw there are 5 yellow tang in a really small tank. They were doing not good at all, all of them have ick.
Three days later, I went there again because the valve broke already, and saw that the tangs were looking much worse.
they just left the sick fish there doing nothing.
Also, another time i talked with the manager about trade in some cichlids for store credits. The manager said he want them, so i drive all the way back home to get 5 mated pairs. Guess how much I got.
He give me $1 dollar not even cash but store credit for 10 fish which was selling for $5 each.
I just had too many unhappy experience with jacks.
All my fish, inverts and most of my corals have come from Jack's. I've never had a problem with any of them. I've lost a few but that's due to my fluctuating nitrate and the recent heat.
It has a lot to do with the store you deal with.