All my experiences with Joel and Aquariums Etc have been great. Joel's aquariums are always clean, unlike most other shops in the area, and Joel always takes the time to respond to my questions, whether in person or by email. I've spent a lot of time in other shops around the area and throughout the state, but Joel is the only one who calls me by my name and remembers what types of systems I have and what my expectations are, etc.