Well.... ended up reading on some forums, seems like the HP 1020 printers are know to be pieces of crap, just like a few of their brothers.... 1018 & 1022. Everything I read made it seam like no matter what I do to fix the problem, it will come back sooner or later.
Ended up hooking up a larger copier (Brother) & it works fine... just need to do that at both places now.
What a PITA.....