Hunger, I'm sorry to hear about your experience. It is my fault that I did not say hello, I apologize. I get in a mode where I am trying to hurry, and get "tunnel vision" on what I am doing. The huge downside about my store, is that there is only 2 people working. The other, is it seems everyone comes in a short amount of time. That time is usually only for a few hours. Another, is that when dealing with livestock, it takes a large amount of time to handle it. So one customer may take 30+ minutes.
I would recommend, as others have said, if you are in a hurry, or only want one thing, just grab me or someone working with me (best time is when we are bagging) and tell us your needs. Many of the people that are regulars in my store don't mind waiting.
I have had people complain about waiting for a long time. I have talked to many of my customers. The consensus is that people would rather wait longer, and pay lower prices.
I have only been open for 6 months. So I am trying to forecast when the most people will be in, and have enough employees to handle them.
9-12 on Saturdays is the slow time, and you can usually get in an out really fast.
As far as me becoming a sponsor in the future is not going to be affected by someone complaining about me. Especially when they have good reason.